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日博Bet365客服业务不熟 玩家被误导
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当前离线
经验:
天策币:
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近日我们收到一名日博Bet365用户的投诉，“我在日博BET365投注了一个NBA东部联盟获胜的投注，我下的是凯尔特人，那时候是2月14日，当时我下的是波士顿凯尔特人获得东部联盟冠军赔率是2.25（包括本金），而且我问了他们的工作人员，他们工作人员告诉我是常规赛冠军不是季后赛的东部冠军，昨天晚上我发现帐户资金没有增多，我跟他们联系，他们竟然无耻的说是季后赛东部冠军了。电话里多次交谈，他们只给我两个选择，要吗取消。要吗确定。他们不同意给我赔付。” 事情发生后，日博给这名用户发了电子邮件，“您好。在此电邮联系你是关于我们的客户服务部工作人员误导你导致你下了一个投注(投注交易编号*********) 的情况 ，对于我们客户服务工作人员出现误导的服务，我们再一次深感抱歉。我们也会不断改善我们的客户服务质量。我们之前多次在电话已经给予你我们主管的关于这个投注的最后决定，但是我们并没有等到你的最后回复。因此我们希望你在4月20号之前给予我们关于这个投注是否需要取消的最后确认。如果在4月20号之前我们还没有收到你的最后确认 ，那么这个投注会依然有效。”/ Q% T; K9 O: v
" e; a, A f, R3 z
博彩通认为注单本身没有问题，问题出在客服对这名用户的解释有偏差，自己就没有弄清楚。欧洲博彩公司中文客服水平要比英文客服水平业务有差距是目前很普遍的问题，希望欧洲博彩公司在这方面提高重视。6 v+ I& I3 t6 H4 a; i$ m
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当前离线
经验:
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当前离线
经验:
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