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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 ! Z# f4 o1 }% b+ N/ }( w
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【会员论坛ID】：zetia
) R2 ~1 e& \$ R# T' M+ X3 q, }2 s F1 t- u) K【咨询公司】：热博RB88
' H; s4 f2 T& n1 P! a. }( |【公司账号绑定】：已绑定! b, {9 a- R S8 g
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。" \' D: u5 {; B) ]: o2 R) a- u# |* c% y
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【事件描述】6 t* B* r l/ M
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欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。( u" L. U( n+ K( M% X9 F
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【相关图片】：见描述正文2 Q( u- |# h, d r z) {: |; Q
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存款及下注图片：' O) ?: I6 b! C2 `
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热博处理提款数据图片：( W5 c" m& [6 _
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/ Y. ?6 F% ^5 o6 B8 q7 Q; e) K+ T客服聊天数据：
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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: y; L2 t3 N' o( V6 N正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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7 p+ A, c8 d- b; g; Y4 l7 X这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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6 t9 _' R2 ^/ p8 W" K$ i, j8 Z是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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( i) \" w B6 \( k- p. A4 y明白的，我已经联络了客服，你这稍安无照 |
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( p' P- L) @# R9 ~, [4 k; o麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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* n) }4 }% X& C- T5 q哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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4 c8 l; V1 w$ B& X- n' K哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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* D8 R$ a1 _; j m( d( ?, _
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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O1 i/ U' X3 J6 o
明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 ' }9 A( c1 F1 }# t# R& n% c# X
1 s# P3 z# C" j# G3 t. Q d; u哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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