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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 2 t$ r" t* D* {- D
: H5 D+ H) X" @& F【会员论坛ID】：zetia
' y- m% b& h( q9 I【咨询公司】：热博RB88" t; L% n2 }; x' d, G0 c
【公司账号绑定】：已绑定
/ \8 V1 D+ o" G* j# p. b【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。9 ?0 I& E7 f: W
% b! u" p( B8 y& g0 C9 H, l【事件描述】
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2 ^ O" G" O2 P) \1 o( P2 Q欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。
3 g- Q3 C# E# X5 L# e: m: @2 U
2 r, }; |1 c3 N. N【相关图片】：见描述正文# L! N0 r8 ]5 p3 m6 T
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存款及下注图片：
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# C' V* A* M' P9 t/ o, o3 {2 |客服聊天数据：* w9 X Z4 d5 k- S6 h8 i* x
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当前离线
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑
) S, e0 m" [: G
7 _2 p( ]: V4 Z; q/ M哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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/ e T* O1 U$ n* _% C明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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' i3 b, S$ o8 o我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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$ _; @. [7 q4 p! R3 B1 i: |# u哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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' N( G- ]+ o, F( j! P A
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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2 f" Y" t( [ b
麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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3 U9 a+ h! `, m2 G: b3 m5 R明白的，我已经联络了客服，你这稍安无照 |
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- J! i2 d* ~% G+ R/ R2 B8 J是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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8 e0 i9 D( j' L+ Q; u6 F, x1 r g
这当然可以，我这帮你编辑了就联系客服 |
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" D6 j+ E8 u$ g/ h: J% r# w [2 x" ]0 e
正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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