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[lastpost] => 2815029 会员lantianyun请求帮助解决易仔冻结账号和黑1923元的问题 1773661243 lantianyun
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当前离线
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【会员论坛ID】： sm3037
' ] e1 y& k$ h; y【咨询公司】： William Hill) T/ F) L' p @) D$ H% h
【公司账号绑定】： 已申请绑定。% F* {) i: P+ @2 D
【咨询内容】： 有点多，有点乱，请原谅！
0 C3 m+ j) E' n- ` 前不久贵公司判定我注册资料重复禁止参加优惠活动，这是过去式了，就当我接受现实吧。
& I" j7 \" R1 O6 P- U) ?. T 我的问题 ：
$ \9 L1 p( b2 I# D6 K0 n 1，为什么在这个时候给我开放一个需要活跃度的每周奖励优惠，且对我的几次咨询都没有说明。
0 O6 P4 y4 z" | a" q 2，为什么后来又突然给了我个特邀首存优惠，我存过多次款，并且属于限制客户，明显是不符合的，为什么我咨询客服，她骗说是让我知道有这个优惠，而我没资格参加。
* O' S0 F7 M+ l 可当我存款尝试成功之后却怎么也找不到她了。. Y. }7 }4 S2 j" L
3，为什么我的账户历史里的交易记录和实际交易时间不符？？而投注记录又相符?
* ^& v' ^( B' b* o+ N 4， 为什么我给贵公司的咨询邮件却是由其它公司回复的？？？并且是在我与贵公司之前的来往邮件上直接回复的？？9 K5 c9 c( Q8 T: p: t# W4 [
5，为什么这些问题在贵公司网站里都得不到答复，从而造成在这里的这么多为什么！！
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我有点晕头。8 c/ `3 {2 y& W
我这还是联络一下客服，看看他的解答吧 |
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当前离线
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s7 X' p1 T! W3 c. b. s谢谢版主了？？我头天天都是大的。 |
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当前离线
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1，为什么在这个时候给我开放一个需要活跃度的每周奖励优惠，且对我的几次咨询都没有说明。
, W' Q& v/ E# W4 h/ E D& |经查询后，客户您的账户在之前确实以被限制参与所有优惠。但经观察审核后，目前已经将限制局限于体育优惠，而适合客户您的娱乐场优惠还是如常开放的。; E1 n& K' G# L2 l2 t8 q! B& [. C" q" Q7 ^
6 {. q% x7 a& q6 w8 R2 z2 {- V0 s+ T
2，为什么后来又突然给了我个特邀首存优惠，我存过多次款，并且属于限制客户，明显是不符合的，为什么我咨询客服，她骗说是让我知道有这个优惠，而我没资格参加。可当我存款尝试成功之后却怎么也找不到她了。
& P! M. r7 b, |: I这是特邀优惠活动，仅适用于首存玩家。但由于技术问题所以客户您参与后依然可以成功获得红利。对于此问题造成您的困扰，在此慎重致歉，并恭喜您成功获得红利的。/ _: F# r3 k3 ^
) U1 T* W! z) ?2 m5 r' Z* l' v# \, R7 ?& R3 }
3，为什么我的账户历史里的交易记录和实际交易时间不符？？而投注记录又相符?3 F9 }$ P6 b6 h) P+ K2 @ x
账户历史的时间是以英国时间显示，客户是需要+7小时方为北京时间。( ?/ F- a1 G/ n: `: R
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当前离线
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（4），我们已经和娱乐公司团队取得了联系，并详细了解网站的运营背景。特此免责声明， 商标：William Hill与多个英国博彩网站正由同一个娱乐有限代理团队合作推广及咨询服务。
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& C, O9 u& `; ?5 c9 w a# Y经William Hill管理员与娱乐公司了解后， 这一次团队使用不正确邮件系统回应了您的问题，导致先生产生困惑， 娱乐公司已经针对相关专员进行惩处，通过这一次失误，娱乐公司及William Hill管理员将引以为戒，以避免类似的问题再次发生。最后我们代表帮主表示抱歉造成以上不便。谢谢您的反馈。
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当前离线
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 1108 小时
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$ Y8 }4 b1 c9 k
满意# y1 V" x2 m5 G: b: Z, ?
我满意是您给了我回复，并不是回复的内容。' c( ~) y) o0 D
第三条我是把时间差算进去了的。何况在同一页面上投注时间没有偏差，而交易时间出现偏差。
. V0 n; X8 ~& V2 [" B4 o+ `( `; p3 t第四条，今天早上另家公司也给了我这样的答复，这个原因按他们说的是在6天前就已经查明。可一直到现在贵公司都没有给我回复！！ |
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