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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo$ n- b% S1 X: l* A' B. o7 m3 R
【咨询公司】：E世博, h6 c- z2 d+ i# @; ~
【公司账号绑定】：已绑定
S# o0 C% w b/ C& f1 d【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。; @. t: e) Z& P( H$ w
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
5 S& m) V9 o4 w5 d/ m 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。4 t0 f& y3 l6 R: W: K
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
! W2 O( K/ E( E1 B0 a# K 另外，建议提升网站安全措施，否则让人很不放心。( j, o/ _3 c' K
N' y+ _; `" n6 F$ `6 T |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 6 @9 ^8 S5 a: a8 E9 G' p. w' I6 H
+ O' r h j7 P9 j好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
+ l4 U( ^. [6 f4 r--------------------------------------------------------------------------------------------------------------------
0 ^9 P v0 P: A5 R3 P7 F2 |跟进情况更新： 5 D' q9 e# I- A# d" ]
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
% V# Z/ \7 n7 ~) c2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。
+ b+ F1 K0 S1 t+ o+ @) j- q1 H6 i2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价1 c' K* |* ^. r9 s) g7 W
2022-10-27 14:24 【会员评价】—— 中评
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( h" D* f4 h6 p7 f/ R评价说明：/ g K1 _0 m# z, X% y9 j2 |0 Q
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
- {+ X, p7 R, \4 }6 n2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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哥哥您好2 \( ^+ W+ `: G+ e ^) G
e妹已将您的状况回报给相关单位了！9 Z! p5 w8 Q2 u4 |* s
请哥哥放心，公司会尽快协助您的问题的～
& h( j# X6 W7 E$ x( }' d# c由于妹妹权力有限，无法了解详细原因 :(
6 i) G. Z8 R% E5 B+ o! k; j如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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