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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
# h5 I) [- ~2 E& X% i作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
5 b: X( _4 s: m5 ~6 v! M7 \最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,/ Z. l2 J# b! D. \; @: `. e
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子% L% X9 E! N1 h4 i
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有出来吐槽的
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) T0 E& `: K4 J# F: ~有出来骂人的
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6 J# r( l2 X4 O" r& I% b7 u有哭成泪人的  U4 K. I: s  j
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; t& W, J, U0 }7 F. p3 k总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,) l, H& D- l* `6 p3 E0 c6 I

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' @# }! \. Q& U7 }. ]- l# |4 |而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。5 V  S& B# U8 b) Y
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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' Y6 z& h4 G3 {接着,公司站出来了:让我想一想静静,,,! P  [* Y/ }" w3 }3 [

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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  N$ ]0 E4 O) Q! d( k还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?6 ^. A9 r$ n; I6 }1 g7 g# u3 z
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环  M/ c( V2 H' f9 x2 U5 i
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?9 g& b% B: I4 O0 O

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) @- P. M: ~* m) u* |8 [客服懂自家的支付方式的时效效性和最优化吗?
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7 ?8 B' N& T4 M) p  A( Y2 ~# ]客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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2 O6 t: |2 x) A- e7 v- R4 |# ^有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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& y3 e7 `* A  a6 `* F' E- p+ {7 T还有太多太多,,,
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8 \1 N! s1 Z: j+ G矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,% S: H) C9 ], p9 T. h$ ]

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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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" I' V  H- T1 V5 H3 e/ t! n2017   向那些
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  w+ Q3 P' _, i) ~: ?陪着你笑陪着哭% [3 p4 i2 Z! g- w8 z% J

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. I9 r8 F% j/ r陪着诉苦陪吵闹# X9 u  Y/ T+ ^0 {( w3 ^1 q0 v! H
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6 N, D$ B$ b% F* ^8 H7 k陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!6 E* B, C& d' e, U+ Y8 O

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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