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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
. z# `8 {. S7 Y- T+ X& v作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
7 l h1 P, y- Z* U最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,3 M) l3 W/ O: ]6 [' m
) S3 |/ O* ?' M, n2 z& j' i新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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. ?* @/ L, I3 E# a' _, C, C% E* s关于掉单,论坛也有过不少帖子' M; T2 `5 j0 y# [( e( ~, N
$ M* N! {9 x M9 n2 R
5 |7 t0 X) v. z- s% W/ W有出来吐槽的+ `" }) T! X4 I2 t% m4 A0 |( w8 Y4 `; X( S
' J8 M# P) @2 {
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有出来骂人的0 u$ ] I% b9 g3 S6 L% x
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! \; d/ S* Z. v: x! B有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,% S' ^: `* @( c3 \5 i8 l
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!2 U/ i1 f X% o5 I j. ~% g
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。: D! [7 C9 v7 V6 \. ^
6 G0 g- W& M7 {( S' E8 b$ G
0 v7 f- x& P4 f {4 Y& o+ X然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,, l4 F# V& m" ^1 }& k+ [) o/ ^
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接着,公司站出来了:让我想一想静静,,,: O; h: J8 [0 K$ C
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,- m7 @3 V" e- m. U
' d# l8 m/ c) G. z
! Z7 B2 ?0 R$ h4 S9 K' O) q还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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; O8 y' n/ t4 e0 i3 y7 ^2 q$ g( w根源在哪里?/ ]% R+ C" M) f
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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3 e x5 F$ c; K5 y
客服懂每个银行查详单,查流水,查电子单的具体操作吗?7 F4 \0 F- `( c7 A+ _* P
* G/ D5 K1 X5 {4 D3 k9 T& h4 S7 T; w/ j1 h$ ^7 L
客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?% [* G7 D1 B% c6 O ]8 {
/ ]: N: P8 v# n4 c, K5 N, `
: p2 x- {# N! K" E" m客服懂自家的支付方式的时效效性和最优化吗?6 ^# W7 S+ [! i0 E8 u, X* \
7 m4 K6 T5 a! B, Y
! |3 D9 U6 t3 n# t( ]! }4 D客服懂常规问题发生后,正常解决所需时间多久吗?, Y' N, U- j$ w" f6 R9 f7 z
; S0 }2 l# f6 z: M# B' r
+ ]9 e# C7 V/ d/ G6 u联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?* w: C8 w# q$ T$ c" i, b
+ w+ Y1 [& N/ W% p6 M% t% w
: i6 U9 h" p+ J有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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) |) _! `1 f' L还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,) b( a- W4 E" S: u
& E& O: L& K3 c! m2 ?3 V
! \! d1 j3 a, r打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
' d. V. E6 E+ J9 A& N6 p+ Z9 {0 G' M) `; m
- K# E ]7 F3 i* Q/ b1 j但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,- _, \; X+ i- ^( f, {! w
+ ?8 z" Y( X$ n. N' y2017 向那些* q+ r. N$ q" [9 T! U
5 B* }) O) T/ T7 J
- a) r- E' D+ x% v陪着你笑陪着哭0 E+ J6 g& t, ~" h
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陪着诉苦陪吵闹
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! X% q. d/ {9 ~陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!* `. A( S/ _6 N" `+ u
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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