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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走0 }! O7 ]8 _1 @2 Z7 A6 v
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
! `4 Y( R# o) H3 `# i' w; r9 w最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,/ }. P, \( L) H5 D! |) N* X% q2 ~

' B( G- R; k$ [7 y+ I新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,," }! i. e  T8 ~. @# ^5 W3 g6 U

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关于掉单,论坛也有过不少帖子; s' }4 k: F. ^7 R# i1 ~$ G" X7 m
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( M2 \7 l9 E, D0 X3 R4 m有出来吐槽的
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有出来骂人的7 d' Q6 U1 p; c

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有哭成泪人的: m- v: g/ e9 B9 f7 F8 u' P5 T
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. B7 Y+ M7 R: ?* D总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,5 A5 i" B* s6 m3 u# f/ K

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' Y- L! j& G% G' K4 E8 B而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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/ \/ k8 _3 Y, W9 F0 W# g接着,公司站出来了:让我想一想静静,,,( C; f4 Q% o- G5 Z2 m/ D9 V$ X

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$ V6 B% F  L8 h! g/ a- a2 N钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,/ p9 N1 {+ c8 n7 d& a

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# Q$ `& K& m/ ^: k还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
9 p2 {4 [" p' ~7 n根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环8 G- ~. J8 C" V* M
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?' J3 q8 h8 u. L4 s' G: j5 f0 U6 f

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?) D, e7 c. M+ G% i, o- c8 i) p

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7 e5 Q* U5 `) p6 q3 c5 {+ K1 C# {客服懂自家的支付方式的时效效性和最优化吗?2 S( B, x: U. Z( u( ^

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  e( I2 y4 \  q客服懂常规问题发生后,正常解决所需时间多久吗?+ D" [$ N0 W; ]& f$ h) ?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?& A/ {7 q1 d- l9 K. E2 y* w6 ]9 c
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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# F4 f( d$ a; C5 k还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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- Q/ A+ K- Z$ ]打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了; r$ E0 n8 K8 u. v

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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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  k* g4 o1 \: v0 D/ [) b% U2017   向那些
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3 W6 H1 k: K" U6 ^: f3 H/ D$ j: _) ^3 r陪着你笑陪着哭$ J& W1 b1 q' `7 x

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! A1 v9 J3 [3 e% d9 w2 T陪着诉苦陪吵闹
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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