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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走6 L- Z5 S  n( }9 H
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,) w% }3 C/ o, s% {5 l
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,( V" v3 J6 ]% o- y2 Q. I5 F1 \

6 G# L9 g$ J0 k1 w新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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9 |" E/ C. l9 S有出来吐槽的
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% |5 d" o8 \$ G# ^有出来骂人的
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* w+ l7 z5 p* {有哭成泪人的# l  e: [" _' Q9 a" ?

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!. p" w' \; [& `- ?; {; Q5 l
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,( O) B( U& n0 }! ?" K

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9 ^! x' p0 b! |4 L钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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/ ?3 G9 b! r* i2 N0 \( d还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!# S$ k$ p) r# s6 O5 d* p$ c1 F/ P9 T

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根源在哪里?5 P: N. I4 x* R7 k3 |( U" ~
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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1 t* P; z4 L4 h/ O客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?# r( ]- W7 O. q: X- {/ u! A
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" U' _6 C' m  Z/ ]客服懂自家的支付方式的时效效性和最优化吗?
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客服懂常规问题发生后,正常解决所需时间多久吗?
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3 I3 z3 x3 T; f" M8 u# h& q: @- p联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?8 P! ~$ `, R! z6 q5 k/ I: Z

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. g2 S1 Y' `' j( J, q3 P; h' |1 W6 U有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?/ q: |: r8 s# N. ]9 z% b, I- a
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还有太多太多,,,6 ~; \9 Y9 S0 ~% C1 Q/ c" s
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,* x" }8 s7 m2 ]2 m  M& E

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& r/ o/ [7 ~4 P: A$ _' B9 f打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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8 |. f2 K  x" h+ N& U( z3 T但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,0 i0 K9 `8 N( h" U9 c
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2017   向那些; U) ^1 f& l1 k5 Y  M( f: b

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2 X% S! I, i6 s: D4 _陪着你笑陪着哭
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陪着诉苦陪吵闹" v1 s& U% H0 O  W2 M5 A, p

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! R. W4 ~$ V% U  B陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!+ o5 V5 j. d; R, X8 k, n
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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