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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
S' k9 U9 h3 T* L' l& w) A【咨询公司】：E世博1 a1 v5 I6 p* A7 ^* L
【公司账号绑定】：已绑定
2 g4 Y! v+ ]7 D【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
2 q5 ^* {. W" N+ Z6 Q- ^ 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
8 |. b4 m6 U3 M# w, R- x 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
/ O$ s; _8 {* g! o7 G6 g$ L0 c3 E" ] 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。1 U% K' {8 }7 S9 y* c& o
另外，建议提升网站安全措施，否则让人很不放心。0 R$ B5 M; e1 o: P' o+ p
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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哥哥您好
5 \+ b) P. N1 L/ j, S& y& D7 |e妹已将您的状况回报给相关单位了！
! W# {/ Q* S2 Q请哥哥放心，公司会尽快协助您的问题的～
6 k: @2 e, p. h* ~' J8 m- s& t1 T5 K9 c由于妹妹权力有限，无法了解详细原因 :(; R* Q# ~& ^; F) e5 V
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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当前离线
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 " _2 P4 K7 Z8 L8 \ @7 x6 n v+ v1 T
7 L1 m# T5 G& Z: E0 B: y# m好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
" r, O% |& Y8 y! E--------------------------------------------------------------------------------------------------------------------
c2 X. U _. o- |跟进情况更新： ' m- x j. n0 H& C1 s# K( @
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服% [! ?5 `6 ?& W0 z# t
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。
7 O) A( ^2 v7 y! w0 l8 N2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
8 H. c9 f2 t& a2022-10-27 14:24 【会员评价】—— 中评8 u) M) t" Y% r4 z8 B
$ u U/ I' G4 H% s' m3 h, X评价说明：
* E) N: i" J9 E% m4 ?1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理5 a4 A6 R/ T% c4 ?9 t6 Z9 V8 W
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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