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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 , G, u# M' x1 M/ e2 L* N3 a) S, U
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【会员论坛ID】：iwatch4 V7 ^% g% P# B7 M! T
【咨询公司】： 头头- p0 y: C" [: Q8 _/ T
【咨询内容】：
0 a4 b9 K7 u5 i9 B% [0 g4 n# N% d- L c. b+ G( K9 `
昨天在你家注册了个账号，今天参加活动存了1018。
: L$ l" u+ b( D/ v' C3 p0 C
/ W, y! A# A) @1 ?/ h) ^2 h2 h中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。9 U" F9 I! r5 h
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
" w# z" f( r4 y' I8 d; _7 V# O- R7 W4 a9 t
到现在还没回复我的资金的去向，真有这么难？; m( e/ D: y5 `) R6 t& c- l$ Z; [
- r: H0 @5 K8 H* n! M3 u$ {
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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谢谢~* O9 D0 k8 ~" _2 y* i
下午就找了在线客服，一直没能解决，好像很难一样？; v! T: r; A. |% k( x7 ~1 v) i. @) h
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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3 |6 w, }3 Y+ E
现在已经在提款审核中，但是还是没有得到任何解释。9 m) j9 v7 h0 r
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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5 B$ I1 d$ k" c& h* e当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5& m% I9 O4 F* \# z
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。: l" U/ Z, @& S
. ?2 H L) V. l$ X! F6 j只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
6 T/ b' l9 w% @ C* n G5 P5 Z当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.54 S# T, `, Z; D8 h6 R) n4 S
4 i( U' T' t8 G这个问题绝对不是这 ...
4 V O7 M0 {' S1 a: Y3 o$ V0 W您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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客服妹妹，我最后说一次。
2 V) w# u" j* R, |, H4 J) o* g7 [3 w昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，
9 u: ^: }% T1 d, r, a- F0 i/ E按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。& n& d" K* [' \( Z7 z1 x. x+ k9 g H6 G
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
, u# l. I2 e5 h虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。$ [4 C) r( B: Y
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当前离线
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资金到账了，在线客服真的很不给力。
' Z0 p8 ^: C7 K; w1 I: R就评一般吧。 |
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