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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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【会员论坛ID】：iwatch
d: N) z/ _; L【咨询公司】： 头头6 V: O; f" r, B/ D
【咨询内容】：# T P( |8 ^+ W
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昨天在你家注册了个账号，今天参加活动存了1018。
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4 w- h* o3 s( x2 Q* F6 I; N中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。2 L% G$ ^" E l& D O
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？. J n- A' Y. y- N3 t9 P5 U
0 A) g1 T y( @/ G到现在还没回复我的资金的去向，真有这么难？
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帮我追问一下，我转的两笔款去哪里了~ （附截图）
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4 o, f7 V) i1 L7 p# i" e谢谢~: f# ?/ g) _& T3 \6 b& N3 S7 P
下午就找了在线客服，一直没能解决，好像很难一样？* U7 r: E: |# m
这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。1 f2 B; G5 G9 y9 b' j1 M
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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% h3 h0 Z3 C$ Y现在已经在提款审核中，但是还是没有得到任何解释。
& W" \& O( g1 i3 ^, c) r如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.50 V! `% \( G" e
) z" p6 j' @0 D2 d这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。3 O' D" x& G) I3 G" V% k4 \
& t5 C4 S7 ^3 D7 n) }只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55* m* Z7 z, e. P9 F* m" ]* @$ i, a
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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; d) U9 K+ O' p2 Q6 G这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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客服妹妹，我最后说一次。) y S* p- o% m4 j; a4 {/ L
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，7 g( H! o3 g0 c
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
4 i+ u7 C, F' e y+ L) j; Q虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
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策小分:
总在线: 2428 小时
本月在线: 1 小时
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2 z% p' x: Q+ Z4 Y# h+ y1 F! B
资金到账了，在线客服真的很不给力。& r7 l* V* o! F l1 R
就评一般吧。 |
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