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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
5 u! Y. z, @" n4 V7 p& U8 q# Y
$ p# d3 o8 q: f4 G# M' O; d【会员论坛ID】：iwatch7 O7 ]3 p+ U2 F) G% x
【咨询公司】： 头头
, K4 h; ~9 x' ]/ M8 ]【咨询内容】：2 L5 Q, w$ O! V. Z* L
( @9 U( l/ j+ o
昨天在你家注册了个账号，今天参加活动存了1018。7 \+ m$ e" s. J: C1 c% w
# Z l2 F* H( p. [8 c0 f中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。4 k6 l# Q5 W6 J+ H/ S; k
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
' u/ f# y3 @- E, | Z4 q, ~ I$ f6 g/ s7 j8 V) e+ }2 U/ R
到现在还没回复我的资金的去向，真有这么难？
+ l5 M7 L5 a, j* X5 k) h, c' v. ]" ]3 s. Q0 ~1 S
帮我追问一下，我转的两笔款去哪里了~ （附截图）
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: a2 J% l. J1 S4 D1 n, }谢谢~
+ h* I* @8 l7 ]# R2 ~3 R+ l下午就找了在线客服，一直没能解决，好像很难一样？
! A( Z" ~5 L7 _! |这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。3 f0 o- o2 R7 T
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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; W" T1 h( a+ `现在已经在提款审核中，但是还是没有得到任何解释。# @ B o3 X5 B' Y4 Z
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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P/ u# y; K* i; ~当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
5 K& I' z3 |8 t3 o- w' l/ [4 W8 t! l
- ]3 v6 F+ l0 A" Z1 z: z这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
# Z/ j* X% j8 V$ I) [: X, ^ j3 L1 R8 y0 I
# n3 C4 M' C. o3 e: i$ s6 q/ y只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:557 [1 S1 c8 M1 Q/ a, H# \ ]
当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.57 _+ O. ]4 R* b; Q
* B5 r7 s( g3 e, g. T& c1 B3 _这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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~! b1 E; e& j7 b; Q" B客服妹妹，我最后说一次。
! U {7 `. {5 a昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，6 t, Q% |; S% s
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。; o! ~; {9 X$ Y) B: Y( O
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。
3 i6 n' @# Q# W1 D o8 F; w虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。9 l9 U; L, _& G0 F0 P; h$ D
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当前离线
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4 F# v* l% B8 W+ O3 j资金到账了，在线客服真的很不给力。
) J; e$ W' T6 o) ?8 X就评一般吧。 |
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