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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
+ t8 N- C6 A7 W/ i9 O作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,: v/ Q& J1 u: m; {& F
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,6 d+ a: x1 s" ^1 ^; b! c1 Q
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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% Z" A9 a+ J/ U; A2 a有出来吐槽的
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有出来骂人的
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有哭成泪人的$ x- h9 L/ ?4 y1 r5 v

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!- s7 X( j" {: h5 g  f8 B

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6 q; }, u4 l8 ^9 b因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。0 L! |4 c! K( _+ x
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+ P: d4 p0 P. T3 i& ]2 y然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,6 V! F; \: r+ |4 e& A
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! C% H  z6 ^% ?* R接着,公司站出来了:让我想一想静静,,,7 o8 \. v% k5 q. j9 G

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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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) C  J1 K5 \, n/ `8 t根源在哪里?
2 |$ l- X! {# j5 P" }7 l& M- _根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环. E% u& [! g6 l" u, W

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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7 u& \" |" T, X7 u客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?' \0 [' y8 o# B% f# P$ z
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2 H) u- h# T" ~$ B" \8 u客服懂自家的支付方式的时效效性和最优化吗?4 S& {7 y6 `0 C

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客服懂常规问题发生后,正常解决所需时间多久吗?+ |( x. {5 c2 A, {; Q' P

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4 {- S+ \8 r1 ^5 ~; F% \联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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  D$ p8 n- W2 R' C' P有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,
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/ y" _4 o4 v8 [2 x/ P矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,+ a( U& ]& R/ D5 ?

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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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7 @$ Y7 r# I) Y  V- L5 s: K4 Y但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,* w0 Z/ d) V3 C; Z# E8 N
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2017   向那些$ j. n. k, Z, F7 O" [

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; Y& x4 _8 B6 b; b5 J# v) }( ?陪着你笑陪着哭9 ~& v# v4 j3 n, u; ]  a1 Y+ |7 E

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" p! P/ s  V) _0 p; k* W- m* p; n陪着诉苦陪吵闹7 g; A  i2 e. s5 G+ |

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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!* d% X% x- V7 o2 u6 {! L

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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