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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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当前离线
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总在线: 6433 小时
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2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
2 y7 r* x- y8 |* Y4 w* K9 X6 [% w作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
5 v, k6 x1 i( ] I5 _5 w8 n最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,," d- h: D" R+ v) ^* d1 P
9 m+ g; B3 C. M. X* @' A新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,8 \5 _. R; ~9 n% `5 r1 L& I
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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有出来骂人的% b" w9 \2 {8 P" `/ R) L) X
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1 k7 Q2 B8 W" m6 n* p有哭成泪人的
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, V( }7 R" |6 `: O4 I6 w, n" u总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。5 T8 Q1 [% E7 m. G7 E+ `( d
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,, I. h. N, f: V6 @4 v' @
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,. E3 {) Z/ g( O* \* j8 c
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1 O+ p* d# Q; n( S8 ]% ~. C3 Z还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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根源在哪里?
- b" G4 d( C5 X% u/ Q: Z% R根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
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E/ ~% W8 S; T/ V' M客服懂每个银行查详单,查流水,查电子单的具体操作吗?
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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客服懂自家的支付方式的时效效性和最优化吗?' I! x% p3 O3 k% f
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?( s# {4 C* i5 ^/ U. O' G
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?; e* N; U4 V4 c
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2 U' U1 k" d: p还有太多太多,,,
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7 n) B5 ~6 D) I3 L- h' _$ T- F% V/ \
/ y- h0 ]$ p) q- J" f; ^9 Y( H! i( |矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了9 q, K( w: N/ }7 ]/ A9 r5 h& R
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! r) c( k+ u- p: V/ u但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,0 a8 Z3 X- z* T% u' E
7 T& Z$ @4 A7 W/ i: V6 G; b+ }2017 向那些
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# S: I5 O0 I. M. g2 r$ s# V1 R陪着你笑陪着哭0 B* x+ C: k, B" f$ c
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( n Y' u C, J陪着诉苦陪吵闹
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! m3 m& G* z/ a陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!0 c: t" F! K3 |! b$ B& A' u( r
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掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
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遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
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都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
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