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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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【会员论坛ID】：iwatch
- C* ?' h" S2 Z! R' Q【咨询公司】： 头头
/ m, S; s g5 }【咨询内容】：
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昨天在你家注册了个账号，今天参加活动存了1018。
5 B/ |. J2 h2 }' X- f8 y8 D$ X. J9 Y2 ]5 N/ M+ A# X9 \
中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。. T0 h8 ^/ x: j" U
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
! g" h( ^, ]+ ^ @3 b; S7 H& I2 G- @' T% a$ y0 |: Z
到现在还没回复我的资金的去向，真有这么难？
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# t% R0 T9 S; k5 {+ V% i帮我追问一下，我转的两笔款去哪里了~ （附截图）+ {- z5 m2 \, _3 E9 I# G
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2 T. j& w R( |% i谢谢~0 x0 ~0 v' s6 Q6 h" T
下午就找了在线客服，一直没能解决，好像很难一样？
; T$ G: P1 D& K* D0 d这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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! t7 p0 y$ {$ E# }8 r5 ^9 p现在已经在提款审核中，但是还是没有得到任何解释。
0 A3 Y( O/ H+ k. ?1 ~如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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) W7 l# q) m0 ]& C当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.55 ^- g2 v: I$ u/ t0 k k2 ^
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这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。6 Y. x' Q; h) ~9 `6 l) Q
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只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
6 o6 g$ f0 ?! l5 y- x当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5; V/ X1 p3 @9 L1 \7 y* M
" o( Z$ h8 o _8 s* b6 r' v这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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, ~) |' g/ D# T7 y( D/ G客服妹妹，我最后说一次。: r0 i& P( v" U4 b/ ]- n# T
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，4 o" V$ S6 a0 e) a0 r8 R7 [; {
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
0 m* s1 h4 A$ ?( Z
* W# j0 o2 G0 J/ }% ^1 ^然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。+ J% M, _% `' S4 }3 m$ t
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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# m9 M# I X' n. _1 p资金到账了，在线客服真的很不给力。6 l/ G. V X. [. S7 F* V7 G
就评一般吧。 |
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