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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
9 ^' A/ i9 ]+ m, |作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
1 s6 W) R% p/ F- h: J最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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: r9 O# L# q. P5 {; H6 v新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,$ z- I1 u. C% h& c9 ^0 B( }7 \+ U
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关于掉单,论坛也有过不少帖子
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0 q/ F# b- |" s: }" j有出来吐槽的
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有出来骂人的- T, q" h  q. \2 p/ B$ w
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9 _! Z6 c6 J, u9 \! G3 X4 x有哭成泪人的
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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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6 d. k9 N( m$ ]2 P而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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7 q0 E9 ^0 n. \; n2 W还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!+ V$ i# r, E+ a, }. G/ R% G% ?* r

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根源在哪里?
2 k3 B5 {7 t: o1 x* Z% \* M% h根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环8 C. T- w, \9 z$ f; i9 O6 C- w

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?  \* K) `7 ~# _5 {+ H

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?
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: D: u, c- j8 u$ W3 |$ m客服懂自家的支付方式的时效效性和最优化吗?2 c2 G) P" ?4 Z1 [) l. _  p3 u
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客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?7 J4 a6 L  E$ k
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! |6 ~+ P2 ?5 Y! V8 K* \0 S3 F有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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: y/ r! |; h; f4 x/ d1 P/ p' Y还有太多太多,,,
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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4 w. `1 p& i- g, r! {0 L打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些* v/ y  W: t; `% V9 L2 a
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1 v" D( s7 }8 y1 Z6 W% T陪着你笑陪着哭2 G( [0 \" \+ z% `& c7 V* ?0 _

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1 q& K0 L9 x( ^4 \2 F+ I陪着诉苦陪吵闹3 p/ g! ^: z+ C$ u1 Y
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!  P) A* }6 p% I* Z3 I$ Z, ^
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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参与人数 1活跃币 +20 策小分 +17 收起 理由
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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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