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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑 + ]& ]) C. j* [5 T6 ?8 v
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【会员论坛ID】：iwatch; @* h+ u2 M. n5 |9 r. N$ C
【咨询公司】： 头头: o. T4 F+ e3 L- @5 Z
【咨询内容】：
; p' X3 F3 ^5 Q1 O; N/ C0 N/ B; l5 L/ x' C1 A
昨天在你家注册了个账号，今天参加活动存了1018。6 S& ^% A: z" g) t/ d! r& P
# `: p W6 o' s中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。# \. k4 p7 K& G- s* Y/ c0 B3 s
难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？
! b1 l2 l/ l$ D2 \# g
1 S2 s8 r) J: U! n2 o- ~7 P到现在还没回复我的资金的去向，真有这么难？
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帮我追问一下，我转的两笔款去哪里了~ （附截图）+ i, x k, f. _) }$ m5 P' {4 G* j
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! R* x: V. Z8 ^4 R2 K# j0 N* M( Y谢谢~
% ?0 o! t) F* V下午就找了在线客服，一直没能解决，好像很难一样？
# k2 Z. D, ?4 T0 z1 w0 I这庄可能太小了，老板兼会计，老板娘做客服？ |
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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8 M% {" [1 f2 B+ f) E3 E
现在已经在提款审核中，但是还是没有得到任何解释。 Z3 O0 M# q. [" g
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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, A! D+ R. ]: {- E当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
# F4 p5 S# M0 s! C
( j, U4 J4 i1 L9 [% v这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。
0 W: e% X5 {( ^) R' z+ f- C1 K2 S7 }
只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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iwatch 发表于 2017-8-15 10:55
* }* Y3 Z8 I/ Q# _; ~( a当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.53 s: f9 k2 c: a( p6 W6 Z- O
: I, j. C1 k6 X2 i2 K2 n这个问题绝对不是这 ...
' e- p0 B* W# T" F您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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. v/ Q7 F" b6 o% `4 ~! R( F y# e3 \
客服妹妹，我最后说一次。2 o, H U" G& f* d8 b
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，9 i+ I, C+ t7 C7 u* _% p( z
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
6 W" w# q- @( l! a/ W4 u/ K# |, G) h
. F; U6 ^' e+ N. K' H2 Y% P ~1 X) o/ N然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。 S( t; E W4 A2 ~ c, J/ W$ ?
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。7 S! v3 O; A) ~" @5 _7 I! j. I* o- W
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当前离线
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( o! \$ r/ {; ?% K/ n& z6 z; S资金到账了，在线客服真的很不给力。3 F' ]& T& S5 I* f, r8 `9 {
就评一般吧。 |
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