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本帖最后由 天钢镚 于 2017-8-14 19:48 编辑
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$ U! ?# f1 O* i& ~, ?, v7 |% Q【会员论坛ID】：iwatch
# @4 T: f) f6 |3 e V) r& I# _# t【咨询公司】： 头头
0 C, T& Z3 z4 t1 T【咨询内容】：
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1 j. C' z5 V1 [7 J5 f2 r4 w" T; r1 I& a+ w昨天在你家注册了个账号，今天参加活动存了1018。
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5 ?+ X3 @$ L D; F$ V) g0 Q- ~$ E中途我转了两笔款到别的账号里面（888+112，合计1000，也就是本金）。打完流水后，想提款。发现转出去的1000 不见了，找在线客服查询，到现在也不知所谓。
8 u( V, F6 D! D6 ~' e难道资金就可以这么随随便便说没就没了么？如果玩家不提出问题是不是真的没有了么？2 x+ p/ W V! y
3 R! ~% w4 b/ `* a, k
到现在还没回复我的资金的去向，真有这么难？
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1 b0 @/ l6 G* g3 s7 W帮我追问一下，我转的两笔款去哪里了~ （附截图）3 r' e- a$ r' S( \4 [1 W
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' ?. S" x4 @: I- w+ d9 E6 o, E谢谢~/ H+ U, s$ W3 U2 a
下午就找了在线客服，一直没能解决，好像很难一样？
$ D0 O% H* H3 p- C' M; v这庄可能太小了，老板兼会计，老板娘做客服？ |
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当前离线
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问题终于解决了，但是资金出现的异常情况之真相没有得到任何解释和说明。
0 t+ S+ D& |% R: X- U4 d, D |
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还是要请你在该贴跟帖对客服进行一个评级“满意，一般，差” |
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现在已经在提款审核中，但是还是没有得到任何解释。! f$ ?! j" x# C) H* ?4 @7 I
如果最终没有解释的话，就给差评。 |
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您好，看了你的截图，你的1000元转入了PT老虎機钱包，没有不翼而飞 ，还是在你的账户里面。“转账”只是在头头账号的游戏平台间转账，钱还是属于你的；如果你想“提款”，必须点击提款才是正确的。 |
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当前离线
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5 w, ^0 H1 E8 @. j; [6 ~ M当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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1 U2 q4 Y4 k" c$ I这个问题绝对不是这么简单。期间我转过两次账，每次转账后我都能看到各个账户里的资金状况。& O4 C4 `9 I4 Q2 [0 i( n8 ?
& S/ ^) g$ J) l; O# X! L只是在最后后要提款的时才发现原本账户里的资金不见了。我从下午五点多就联系在线客户解决，几个小时都没解决，而且最终也没对此事做出解答。 |
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当前离线
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iwatch 发表于 2017-8-15 10:55
& i! d9 }2 t' k, A+ B1 l6 E& G8 L当时我按在线客服的提示进入PT游戏平台里也没看到。而且我还试过投注一手， -2.5
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这个问题绝对不是这 ...
您提款的前提是需要把在PT钱包里面的钱转出来，才能提款。你可以PM我你的头头账号和你的QQ号，我这边解释给你听。 |
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当前离线
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$ K7 _7 r/ j. u2 a0 j9 d2 W$ [0 n客服妹妹，我最后说一次。6 ]; g# ^. w# j% g4 `& @
昨天下午的时候，“捕鱼王” 和 PT（ Playtech - IM )账户突然全部都是 0元，# o7 k! h' {& K- ~' \; o6 U
按照在线客服的要求，退出游戏后重新登陆账号进入PT游戏，还是没有看到资金。期间我还下了把，输 2.5元。
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然后反复和在线客服交涉。直到深夜）0：10分左右，终于看到PT账号上面显示1000资金。6 n! C+ e0 K# k/ w% H- L0 @* H
虽然最后资金提款来了，但整个过程没有客服解释或说明（当时跟进的客服说是会告知结果，可能是站内信的方式）。
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2427 小时
本月在线: 1 小时
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资金到账了，在线客服真的很不给力。3 F7 ?; n& w" y4 W
就评一般吧。 |
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