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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 ( N) q4 T4 n" E# ?$ K, B6 |0 e) Q
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【会员论坛ID】：huarenh
! ^0 N. Q2 G2 s; y, x# N【咨询公司】：12BET8 g3 q `1 _1 n
【公司账号绑定】：已绑定- H) k& S; } X4 C: ?. L; a
【咨询内容】： 9 h& N/ r, s ~* [: N$ i) h
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10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……
- |( ]0 \( Y2 N, D) x 我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。& R; s/ f3 ?+ [5 K( W6 \
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当前离线
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天策币:
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总在线: 6649 小时
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 , l" u2 h+ c2 D5 E$ M
; j+ h# f# r- ]问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
, ^+ W" D' b4 d0 y: C-----------------------------------------------------------------------------------------------------------------------9 Y9 N. }+ R, j- o- d
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跟进情况更新：
6 v: Z1 m* H& t0 W" M2 E4 b. q% b. l" H" |; J i
2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
0 ?5 m3 I- V8 @+ I' @# q/ ~! X2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况2 G. V5 m' o* d1 o, s- P: K, K# |
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
8 p! G: g0 _; ^( g5 a/ K$ S2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：' g+ Z1 o4 ^: O9 E
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1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
% m7 C W( e" @) k& ~; @2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 181 小时
本月在线: 0 分钟
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 84 小时
本月在线: 0 分钟
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 147 小时
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: @9 w; |1 P( E+ A( Q没有联系我……1 Y/ k9 k$ T8 f: H8 D, G4 B7 @6 G
第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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9 p! i$ q* q) a0 E G
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评9 [9 h7 s2 z N* x
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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) t5 q; s7 X8 d6 R' E% p- J楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
$ p) h O$ O0 N8 `) l |
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