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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo e1 P/ m2 [; U! S' z
【咨询公司】：E世博 R1 i7 Z8 T9 o6 w; o
【公司账号绑定】：已绑定 C/ Y; }, t2 K s+ ]* q7 [
【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
6 \* E' {; x: E ^0 Q* w1 O 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。3 x4 S1 ]% Y2 ~0 o
现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。( s5 O; r( w1 ~! n3 _/ e2 h% k6 V; R
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。 Q( M a9 y5 ]% ]0 L0 W; Q
另外，建议提升网站安全措施，否则让人很不放心。0 p+ g9 s0 r) n/ Y* m: V
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 2 S0 R2 ?9 _; @
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
2 g8 k+ ?- k* r, ?--------------------------------------------------------------------------------------------------------------------& T0 P' z% b7 {' }6 ]
跟进情况更新： " U7 Z# S1 h! h9 l- }; @8 P
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服; k9 N6 L9 z- l9 E: a
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。" x$ Y0 ^% H) ?
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
& G" E+ D6 l- A) S U! X; M4 O2022-10-27 14:24 【会员评价】—— 中评
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评价说明：. I( l" I1 `9 Y4 U- b0 Y
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理# R" L" Z! v: V& y
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。+ s" y" y3 N( F. S' P
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哥哥您好5 x& f, C3 v/ w
e妹已将您的状况回报给相关单位了！
- r4 {( g; R: Y请哥哥放心，公司会尽快协助您的问题的～1 s8 B7 G9 {! X6 h
由于妹妹权力有限，无法了解详细原因 :(
+ g& A4 A3 C+ G2 _- C' S+ O如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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